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Business Workshops
Essentials of Health & Safety
- An Overview of the inspection Process
- An Overview of important Legislation
- Increase your understanding of the principle of risk assessment
- The cost of accidents to businesses
- What other Heath & Safety information is available
First Aid Course
- Emergency Aid
- Resuscitation (C.R.P)
- Care of the unconscious
- Wounds & Bleeding
- Burns & Scalds
- Poisoning
- Shock
Food and Hygiene Course
- Food Poisoning and Contamination
- Bacteria
- How bacteria causes food poisoning
- Hygiene Control
- Personal Hygiene
- Pest Control
- Kitchen design and Layout
- Temperature Control
- Cleaning and Disinfection
Energising your profits
- How to reduce waste in your businesses
- How to reduce disposal costs
- The true cost of waste to businesses
- How to be energy efficient and reduce your bills
SAGE Book Keeping
- Why keep books?
- What Books do I keep?
- The books
- Bank reconciliation
- Value added tax
- Keeping your records
- Filing your records
Human Resources
- Recruitment & Selection
- Introduction
- Appraisals
- Training
- Discrimination
- Holiday entitlement
- Sickness
- Disciplinary Rules and Procedure
- Trade Union
Workforce Development
- How I recruited my first employee
- Understanding employee's right
- Changes to employment contacts
- Insuring your employees
- The national minimum wage
- Arranging employees pension
- Giving Staff rest breaks
- Paid annual leave
- Communicating with employees
- Leadership
- Investors in people
- Performance appraisals
ISO/EO Workshop
- What is ISO 9000?
- Benefits of Registration to ISO 9000
- Introduction to management systems
- Benefits of registration
Marketing & Selling Workshop
- Introduction
- Why you must do market research
- Who will be your typical Customer?
- What do Customer want
- Why will your typical customers buy from you?
- How to conduct market research successfully
- SWOT
- Your marketing Plan
Advertising and Promotion
- Introduction
- Planning
- Advertising
- Promotion
Customer Service Workshop
- Who will benefit from attending this course?
- Putting your customer at ease
- Handing complainants and angry customers
- What is Customer service?
- Internal and external Customers
- Achieving best practice
- Communication
- Dealing with difficult customers
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